At Highland Canine, we pride ourselves on the strength of our team. This strength is drawn from a variety of different backgrounds and skillsets, which we can then utilize to provide our clients with best-in-class service. Whether they’re attending our School for Dog Trainers, receiving a fully-trained service animal, or simply need help with their pet dog, our clients know they can trust us to deliver.
To continue to provide the high level of service our clients expect, we continue to strive for improvement in every aspect of our business. This means we constantly seek to refine our processes and internal structures to be able to better serve each and every client.
As Director of Operations, Michelle Hemric plays a pivotal role in managing the day-to-day events at Highland Canine. A recent addition to our team, Michelle was born in Yadkin County – a stone’s throw from our training center in Harmony, NC.
Prior to joining Highland Canine, Michelle served as Master at Arms in the United States Navy from 2009 to 2013, and subsequently worked in the private sector. She brings a significant amount of management experience to our team which helps to improve operations and delivery across all facets of our business.
We asked Michelle if she could take some time out of her busy schedule to answer a few quickfire questions for this article – and she duly delivered in record time! So read on to find out which superpower Michelle would like to have, which streaming series she recommends, and what she feels is the most rewarding aspect of her job!
Q: What would you name the autobiography of your life?
It would be called I Won’t Give Up.
Q: If you could learn to do anything, what would it be?
I would love to blow glass – it’s so intriguing to me!
Q: Where are you originally from?
Yadkin County, North Carolina.
Q: When you have 30 minutes of free-time, how do you pass the time?
Q: What is something you learned in the last week?
First Aid for dogs.
Q: What chore do you enjoy the least?
Q: If you could meet anyone, living or dead, who would you meet?
Q: What is your favorite thing to do outside of work?
Spend time with my horse – riding trails is probably the most relaxing thing to me.
Q: Which three traits define you?
Loyal, dependable and compassionate.
Q: Do you have a favorite quote?
Pain is weakness leaving the body.
Q: If our readers are going to stream a season of a show on Netflix/HBO etc., what would you personally recommend?
Yellowstone, without a doubt!
Q: If you had to eat one meal, every day for the rest of your life, what would it be?
Q: What is one thing that most people don’t know about you?
My sleeve is tattoos of actual pictures I took on a safari in Africa, while on deployment.
Q: Someone tells you that you can only listen to three artists/bands from now until the end of time. Which three do you choose?
Aaron Lewis, George Strait, Garth Brooks
Q: If you could have one super power, what would it be?
Q: How do you define success?
Success isn’t about money, success is about feeling fulfilled – like you are making a difference in the world, no matter how big or small.
Q: Do you prefer the 90F and sunny days of summer, or the 30F and freezing days of winter?
90F and sunny all day!
Q: If you had to choose one theme for Highland, which would be turned into a book about the company, what would it be?
Q: How did you first learn about Highland Canine?
Indeed! I had no clue this cool stuff was going on this close to home.
Q: What is your proudest moment at Highland?
Being hired for the role of Director of Operations, I have poured my heart and soul into work and school my whole life, and to be able to achieve a lifelong goal is very rewarding feeling.
Q: What is the most rewarding aspect of your job?
Being able to help and mentor staff. Hearing how much it means to them, and how appreciative they are. The small things make the biggest difference.